Deposits and hotel info
Deposit – Let us confirm the reservation with a small deposit so we can guarantee you the booked package. To avoid annoying credit card numbers, please use the form here for secure payment of the deposit.
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Arrival – Our Hotel Muchele is located in the village Postal, near Merano. From the highway through Tyrol in Austria to the Italian border and continue on the motorway (A22) to Bolzano South. Here, take the highway MeBo towards Meran and after about 20 km take the exit Lana–Postal. Follow signs for Postal, turn right at the crossroads towards Bolzano, after 200 meters you will see on the left the driveway to your Muchele.
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Billing data – Hotel Muchele GmbH, Maiergasse 1,
I-39014 Burgstall VAT IT00635220213,
Bank Account: Raiffeisenkasse Lana / Burgstall, IBAN: IT 56 C 08115 58711000308004781, BIC/ SWIFT: RZSBIT 216 14
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Cancellation – Free cancellation up to 1 day (New Year's bookings from December 26th to 14 days) before the start of your holiday.
For the next year apply our original cancellation conditions. Cancellations are always unpleasant – for you as well as for us. We therefore ask for your understanding and would like to inform you in advance. The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following conditions for withdrawal: We charge 100% of the breakfast price (cancellation fee 21 days before arrival). In the case of early departure of the guest, the guest is asked to pay the price for the days spent and to pay 100% of the price of the agreed remaining but unused services. Notification according to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)
We are happy to offer you the MUCHELE travel cancellation insurance.
So you can protect yourself from unforeseen surprises and it does not hurt.
Cancellation insurance – It is possible to sign a travel cancellation insurance from the “Europäischen Reiseversicherung”. You can book it here.
Check-in – 03.00 p.m.
Check-out – 11.00 a.m.
If you will not be able to have dinner on arrival day until 08.00 p.m., please let us know in advance.
Children’s discounts – including half board staying in parents' room:
0-0,9 years free | 1-3,9 years 70% discount | 4-9,9 years 60% discount | 10-13,9 years 50% discount | Children up to 14 years 40% discount
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Dogs – Of course you may bring your friend with you (except in our penthouses). We charge for your dear companion per day € 30.- (without any food). A cozy dog blanket, bowl and a little surprise awaits your little treasure. Thank you for understanding that your dog is not allowed in the spa area, on the lawn and (only during dinner) in the dining room, restaurant and on the terrace. For breakfast he is welcome to join us on reservation, we will prepare a nice table on the hotelbar side :) Together we reserve the right to make any necessary only on departure additionally. Thank you for your understanding. :)
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Garage – € 12.- per day
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Payment methods – Cash, debit card: Maestro, credit cards: Visa, MasterCard
Reise-Storno-Schutz-Versicherung – Damit Sie auf der sicheren Seite sind, gibt es die Möglichkeit, eine Reise-Storno-Schutz-Versicherung bei der Europäischen Reiseversicherung abzuschließen. Diese können Sie hier buchen.
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Room request – It is not always possible for us to confirm specific rooms or floors and for that we apologize for any inconvenience. We constantly do our best to accommodate all your requests.
Errors, program changes and price changes excepted!