Deposits and hotel info
Deposit – Let us confirm the reservation with a small deposit so we can guarantee you the booked package. To avoid annoying credit card numbers, please use the form here for secure payment of the deposit.
Arrival – Our Hotel Muchele is located in the village Postal, near Merano. From the highway through Tyrol in Austria to the Italian border and continue on the motorway (A22) to Bolzano South. Here, take the highway MeBo towards Meran and after about 20 km take the exit Lana–Postal. Follow signs for Postal, turn right at the crossroads towards Bolzano, after 200 meters you will see on the left the driveway to your Muchele.
Billing data – Hotel Muchele des Ganthaler Hansjörg & Co. KG, Maiergasse 1, I-39014 Burgstall
VAT IT00635220213, Bank Account: Raiffeisenkasse Lana / Burgstall, IBAN: IT 56 C 08115 58711000308004781, BIC/ SWIFT: RZSBIT 216 14
Cancellation – Free cancellation up to 1 day (New Year's bookings from December 26th to 14 days) before the start of your holiday.
For the next year apply our original cancellation conditions. Cancellations are always unpleasant – for you as well as for us. We therefore ask for your understanding and would like to inform you in advance. The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following conditions for withdrawal: We charge 100% of the breakfast price (cancellation fee 21 days before arrival). In the case of early departure of the guest, the guest is asked to pay the price for the days spent and to pay 100% of the price of the agreed remaining but unused services. Notification according to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)
We are happy to offer you the MUCHELE travel cancellation insurance.
So you can protect yourself from unforeseen surprises and it does not hurt.
Cancellation insurance – It is possible to sign a travel cancellation insurance from the “Europäischen Reiseversicherung”. You can book it here.
Check-in – 03.00 p.m.
Check-out – 11.00 a.m.
If you will not be able to have dinner on arrival day until 08.00 p.m., please let us know in advance.
Children’s discounts – including breakfast staying in parents’ room, 0–0.9 y.o. free | 1–3.9 y.o 39 euros | 4–9.9 y.o 49 euros | 10–12.9 y.o 59 euros | Children from 13 years old 75 euros half-board (except Moroso Penthouse Plus, Veranda Suite Plus, Terrace Suite)
Dogs – Dogs are welcome by prior arrangement. We charge € 25.- per day without food. Thank you for your cooperation and understanding, that there is no access in certain rooms, to the spa, the sunbathing area, the restaurant and the terrace (during dinner). There is the obligation to take your dog on the leash in the whole facility. Together we reserve the right to make any necessary only on departure additionally.
Garage – € 12.- per day
Payment methods – Cash, debit card: Maestro, credit cards: Visa, MasterCard
Room request – It is not always possible for us to confirm specific rooms or floors and for that we apologize for any inconvenience. We constantly do our best to accommodate all your requests.
Cancellation – P.S. Free cancellation up to 7 days before the start of your holiday.
We are happy to offer you the MUCHELE travel cancellation insurance. So you can protect yourself from unforeseen surprises and it does not hurt.
Errors, program changes and price changes excepted!